Frequently Asked Questions
Should I use a carpet cleaner?
The difference between a carpet cleaner and a rug cleaner
Also, carpet cleaners may not know how to handle the various fibre types of many rugs, while rug cleaners do. Meaning your rug could get damaged or destroyed by using a carpet cleaner.
The main problems with using a carpet cleaner
And, after carpet cleaner wet your rug, you’re left to figure out a way to dry it properly. Many rugs take 5 to 7 days to dry fully and most homes don’t have a safe place to dry their rug that’s out of the sun and away from dirt and dust. This can cause mould problems or even warp the shape of your rug.
Inexperienced carpet cleaners often offer in-house rug cleaning services because they aren’t actually aware of these differences, and their clients often don’t realise either, so they don’t know any better.
The main reasons to use a rug cleaner
At Devine Rug Care we use our giant ‘rug spa’ to fully immerse your rugs for a true deep clean that sanitizes and stays cleaner for longer.
Then to dry, we place your rug in our centrifugal machine which takes ~90% of the water out for rapid drying and to reduce the risk of mould damaged. We then have purpose built drying rooms with large drying racks which help to maintain your rugs shape. This drying room is also fitted with fans and climate control devices to ensure a low humidity environment with constant air circulation.
When to clean a rug yourself
If you’ve got fibre protection applied, this will be much easier and more effective, especially when it comes to spills! Just ask us about applying fibre protection to your rug and we can give you a quick, flat-fee quote.
When not to clean a rug yourself
We have the right equipment and chemicals to make sure your rug is professionally cleaned without causing damage or making the problem worse.
What about ‘off the shelf’ cleaning products from the shops?
We often fix rugs where people have used a DIY rug cleaning product too often, or they’ve used it on the wrong fibre type and damaged the rug. Because many products just clean superficially, your rugs get dirtier much faster once they see some foot traffic again.
This isn’t a fault of the product, it’s just a reality that you can’t get a real clean without using a full water immersion.
Think of these products as a last resort option or when you can’t realistically get it cleaned soon.
Here are some more common questions