Frequently Asked Questions

Carpet cleaners’ clean carpets on-site, whereas rug cleaners’ clean rugs at a rug washing centre. This is an important difference because to be cleaned properly, rugs need to be fully immersed in water. This is only possible using equipment such as our ‘rug spa’. While carpet cleaners can do a fine job getting your rug wet and ‘looking’ clean, it won’t actually ‘be’ clean or stay clean for long, because ingrained dirt will quickly resurface once it’s dried.

Also, carpet cleaners may not know how to handle the various fibre types of many rugs, while rug cleaners do. Meaning your rug could get damaged or destroyed by using a carpet cleaner.

Carpet cleaners often leave a rug too wet or use the wrong equipment and chemicals when cleaning, which can cause mould, fibre damage, or leave your colours running. In addition to this, they can’t actually clean your rug properly, leaving it only superficially clean for a short time.
And, after carpet cleaner wet your rug, you’re left to figure out a way to dry it properly. Many rugs take 5 to 7 days to dry fully and most homes don’t have a safe place to dry their rug that’s out of the sun and away from dirt and dust. This can cause mould problems or even warp the shape of your rug.

Inexperienced carpet cleaners often offer in-house rug cleaning services because they aren’t actually aware of these differences, and their clients often don’t realise either, so they don’t know any better.

Rug cleaners have specialised knowledge of rug fibres and how to best clean and protect your rugs. They also have equipment especially made for the fast and effective cleaning of rugs.

At Devine Rug Care we use our giant ‘rug spa’ to fully immerse your rugs for a true deep clean that sanitizes and stays cleaner for longer.

Then to dry, we place your rug in our centrifugal machine which takes ~90% of the water out for rapid drying and to reduce the risk of mould damaged. We then have purpose built drying rooms with large drying racks which help to maintain your rugs shape. This drying room is also fitted with fans and climate control devices to ensure a low humidity environment with constant air circulation.

We accept cash, bank deposit/wire transfer, and credit cards. We’re also able to process credit cards over the phone.

We’ll be able to give you a good indication of how well your rug will end up after we inspect it. Sometimes rugs are too damaged or so soiled and dirty that we can’t do much to the rug. In these cases, we’ll make sure you’re told straight away. But for the most part, we’re able to help with most issues you’ll encounter.

Yes! Pets and young children have an amazing ability to disregard how lovely your rugs are, so it’s quite common for us to clean, sanitise, and deodorise urine affected rugs. We’ll be able to remove urine stains and completely remove odours. Plus, your rugs are thoroughly sanitised, so you’ll have no fear about germs and bacteria spreading to your family and around your home.